Question 1

What is Lulaa?

Accepted Answer

Lulaa is your digital personal shopping service that provides an easy and convenient way to upgrade your wardrobe without any hassle.

Question 2

What is Lulaa Insider and how does it work?

Accepted Answer

Lulaa Insider works by matching you to one of our 7 style personalities through our style quiz.(https://5ouslj691ov.typeform.com/lulaastylequiz)

You receive a link within 1 hour after the quiz detailing results of your style personality, as well as a listing of fashion items that suit your style curated by our in-house stylists.

Simply unlock your cart by taking the style quiz and shop items you love.

You get to try on your items at your convenience and keep those you love OR exchange items/ return items for Lulaa store credit which can be applied to your next order.

Question 3

How much does it cost?

Accepted Answer

The cost for the curated monthly cart is free.

Question 4

How often do i get a new cart?

Accepted Answer

We send out new carts on the last Wednesday of every month.

Question 5

What types of fashion items can I find on your platform?

Accepted Answer

We stock fashion items from reputable Nigerian & International brands ranging from dresses, blouses, skirts to accessories for everyday wear, workwear and even outfits for special occasions.

Question 6

What payment options are available on your platform?

Accepted Answer

We offer payment via Paystack and also via direct transfer to our bank account.

Payments made through direct transfer to our bank account will first require confirmation before we process your order.
Please note that direct transfers take 2-3 working days to be confirmed.

Question 7

How much does delivery cost?

Accepted Answer

Your delivery fee is calculated at the point of checkout and depends on your location.
Please note that we currently only operate within Nigeria.

Question 8

How long does it take to get my order?

Accepted Answer

Orders are delivered within 7-10 working days once payment has been confirmed.

Question 9

Can I track my order?

Accepted Answer

Yes. Tracking can be done via the third-party delivery service with the tracking number shared

Question 10

Is it safe to shop on your platform?

Accepted Answer

Yes it is. Our website is secure and your data is protected.

Question 11

Do you have any physical stores where I can try on clothes before buying?

Accepted Answer

No, we don’t. We’re an online platform.

Question 12

How do I get in touch with customer service if I have a question or problem?

Accepted Answer

Please call or chat us on whatsapp on +2348169097404 to provide assistance. You can also send us a mail on hello@lulaa.co(mailto:hello@lulaa.co)

Question 13

Can I get a returns or exchange if I am not satisfied with my purchase?

Accepted Answer

Yes. You can request a return or exchange for FREE in line with our return and exchange policy for items you will not be keeping.

An item can be exchanged for another item in your curated product listing OR returned and value given in Lulaa store credit which can be applied to your next order.

See our returns and exchanges policy here.(https://www.lulaa.co/store-policy)

Question 14

What is your return/exchange policy?

Accepted Answer

Please read our return and exchange policy here (https://www.lulaa.co/store-policy)

Question 15

Can I return an item I bought on sale?

Accepted Answer

All sale items are final and cannot be returned or exchanged.

Question 16

I do not have my order confirmation email and I want to request a return/exchange. What do I do?

Accepted Answer

Please call or chat us on Whatsapp on +2348169097404 to provide assistance. You can also send us a mail on help@lulaa.co

FREQUENTLY ASKED QUESTIONS

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