FREQUENTLY ASKED QUESTIONS
Lulaa is your digital personal shopping service that provides an easy and convenient way to upgrade your wardrobe without any hassle.
Lulaa Insider works by matching you to one of our 7 style personalities through our style quiz.
You receive a link within 1 hour after the quiz detailing results of your style personality, as well as a listing of fashion items that suit your style curated by our in-house stylists.
Simply unlock your cart by taking the style quiz and shop items you love.
You get to try on your items at your convenience and keep those you love OR exchange items/ return items for Lulaa store credit which can be applied to your next order.
The cost for the curated monthly cart is free.
We send out new carts on the last Wednesday of every month.
We stock fashion items from reputable Nigerian & International brands ranging from dresses, blouses, skirts to accessories for everyday wear, workwear and even outfits for special occasions.
We offer payment via Paystack and also via direct transfer to our bank account.
Payments made through direct transfer to our bank account will first require confirmation before we process your order.
Please note that direct transfers take 2-3 working days to be confirmed.
Your delivery fee is calculated at the point of checkout and depends on your location.
Please note that we currently only operate within Nigeria.
Orders are delivered within 7-10 working days once payment has been confirmed.
Yes. Tracking can be done via the third-party delivery service with the tracking number shared
Yes it is. Our website is secure and your data is protected.
No, we don’t. We’re an online platform.
Please call or chat us on whatsapp on +2348169097404 to provide assistance. You can also send us a mail on hello@lulaa.co
Yes. You can request a return or exchange for FREE in line with our return and exchange policy for items you will not be keeping.
An item can be exchanged for another item in your curated product listing OR returned and value given in Lulaa store credit which can be applied to your next order.
See our returns and exchanges policy here.
Please read our return and exchange policy here
All sale items are final and cannot be returned or exchanged.
Please call or chat us on Whatsapp on +2348169097404 to provide assistance. You can also send us a mail on help@lulaa.co